If you have provided us with all of the necessary insurance information on the day of your appointment, we will be happy to assist you in filing your insurance claim. We ask that you be familiar with your orthodontic insurance benefits (often different from your dental insurance). By law, your insurance company is required to pay each claim within 30 days of receipt.
Please understand that we will assist you in filing your insurance claim as a courtesy to you. We do not contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims with its clients, or for what benefits they pay on a claim. Also, we can only assist you in estimating your portion of the cost of treatment. We, at no time, guarantee what your insurance company will, or will not, do with each claim. We also cannot be responsible with any errors in assisting you in filing your insurance claim.
Most importantly, please keep us informed of any insurance changes (such as policy name, insurance company address, or change in employment). Without doing so, we cannot process your insurance claims efficiently or in a timely manner.